Terms of service

Welcome to SUVEDH Jewels. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. ACCEPTANCE OF TERMS

By using the SUVEDH Fine Silver website or purchasing our products, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website.

2. ELIGIBILITY

To place an order on our website, you must be at least 18 years of age or use the website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information during registration and checkout.

3. PRODUCTS

We strive to display our jewellery as accurately as possible. However:

• Product colours may vary slightly depending on your device or screen settings.
• As each piece is carefully crafted, slight variations in finish, texture, enamel, or stone placement may occur.
• Such natural variations are not considered manufacturing defects.

4. PRICING

• All prices are displayed in Indian Rupees (INR).
• Prices are inclusive of applicable taxes unless stated otherwise.
• Prices may change without prior notice.
• The price charged will be the price displayed at the time your order is confirmed.

5. ORDERS

Once your order is placed, you will receive an order confirmation via email or SMS.

SUVEDH Fine Silver reserves the right to:

• Accept or reject any order.
• Cancel orders due to pricing errors, stock unavailability, suspected fraud, or payment verification issues.
• Limit quantities purchased by a customer if necessary.

If a prepaid order is cancelled by us, the payment will be refunded to the original payment method.

6. PAYMENTS

We accept secure online payments through trusted payment gateway partners.

Your payment information is processed securely by the payment provider. SUVEDH Fine Silver does not store your complete debit card, credit card, UPI PIN, or banking credentials.

7. SHIPPING & DELIVERY

Orders are processed according to our Shipping Policy.

Estimated delivery times may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Natural disasters
• Other circumstances beyond our control

SUVEDH Fine Silver is not responsible for delays caused by incorrect shipping details provided by the customer.

8. RETURNS, REFUNDS & EXCHANGES

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Please read the policy carefully before placing an order.

9. PRODUCT CARE

Our jewellery is made from genuine 925 Sterling Silver.

To maintain its beauty:

• Store jewellery in a dry place.
• Avoid contact with perfumes, chemicals, and moisture.
• Clean with a soft polishing cloth.
• Remove jewellery before swimming, bathing, or exercising.

10. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

• SUVEDH brand name
• Logo
• Product photographs
• Product descriptions
• Graphics
• Website design
• Text and visual content

is the exclusive property of SUVEDH Fine Silver.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. USER RESPONSIBILITIES

You agree not to:

• Provide false or misleading information.
• Use the website for unlawful activities.
• Attempt to interfere with the website's operation or security.
• Engage in fraudulent or abusive behaviour.

12. LIMITATION OF LIABILITY

SUVEDH Fine Silver shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of our website
• Purchase or use of our products
• Delivery delays
• Technical interruptions
• Third-party courier or payment service issues

Our maximum liability shall not exceed the amount paid for the product concerned.

13. THIRD-PARTY SERVICES

Our website may use trusted third-party services such as payment gateways, courier partners, analytics providers, and social media platforms.

These services are governed by their own terms and privacy policies.

14. MODIFICATIONS

SUVEDH Fine Silver reserves the right to update these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website.

15. GOVERNING LAW

These Terms of Service are governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Andhra Pradesh, India.

16. CONTACT US

If you have any questions regarding these Terms of Service, please contact us.

SUVEDH Fine Silver

Website: https://suvedhjewels.com

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST