Refund policy

Returns & Exchange Policy

We want you to shop with confidence. If you receive an item with a manufacturing defect or an incorrect product, we're here to help.

A. Return Eligibility

Returns or exchanges can be requested within 7 days of receiving your order if:

  • The wrong product was delivered.
  • The product has a manufacturing defect.
  • The item was damaged during transit.
  • The product remains unused, unworn, and in its original condition.

All returned items must include:

  • Original packaging
  • Invoice
  • Product tags (if applicable)
  • Authenticity card (if provided)

B. Non-Returnable Items

Returns or exchanges cannot be accepted for:

  • Used or worn jewellery
  • Customized or personalized jewellery
  • Earrings (for hygiene reasons)
  • Products damaged due to misuse or improper handling
  • Items returned without original packaging or invoice

 

Return Process

  1. Contact our customer support within 7 days of delivery.
  2. Share your order number along with clear photos or videos showing the issue.
  3. Our support team will review your request within 1–2 business days.
  4. If approved, pickup instructions or return shipping details will be shared.
  5. After receiving and inspecting the product, we will process the replacement or refund.

Refund Policy

  • Refunds are initiated after the returned product passes our quality inspection.
  • Approved refunds are processed within 4–7 business days.
  • The amount will be credited to your original payment method.
  • Shipping charges are generally non-refundable unless the return is due to our error.

Exchange Policy

Eligible products may be exchanged for:

  • The same product (if available)
  • Another product of equal or higher value (price difference, if any, will apply)

Exchange requests are subject to product availability.

 

 

Damaged or Incorrect Deliveries

If your package arrives damaged or contains the wrong product:

  • Please notify us within 24 hours of delivery.
  • Share clear photos of:
    • The outer package
    • The shipping label
    • The product
  • Please avoid using the product until our team reviews the case.

 

Delivery Issues

If your tracking status shows "Delivered" but you have not received your order:

  • Contact us within 48 hours of the delivery update.
  • We will coordinate with the courier partner to investigate the issue.

Order Cancellation

  • Orders may be cancelled before they are dispatched.
  • Once an order has been shipped, cancellation requests cannot be accepted.
  • If eligible, refunds for cancelled orders will be processed within 4–7 business days.